All Arrow customers are offered a 100% Buyer Protection Policy. At Arrow , customer satisfaction and trust is our main concern and we take steps to that in every way. Arrow not only gives you the best online shopping experience, but also ensures that you can buy without any worry of fraudulent measures or poor quality products.
We deal with merchants who guarantee to sell only genuine products to our customers through our ecommerce portal. We also provide a Seller’s warranty or a Manufacturer’s warranty wherever applicable. We sell brand new and good quality products. Some products may be refurbished or sent as unboxed gadgets, but we will mention the same on the product page.
We never leak our customer’s personal data. All our transactions are kept highly confidential and we never use our customer’s information outside. All the transactions are also secured by SSL (secure socket layer) for better protection.
Easy Returns, Replacements and Refunds
We ask all our customers to submit the Return/Replacement request within 24hours of receiving the product. But, in case of damaged/wrong product/empty package/missing products; the request should be placed within 2 days of receiving the product. The Refund/Replacement will be initiated only after receiving the product. Replacement depends upon the availability of the product. In case the products are damaged while in your possession, Arrow will not be under any liability to issue a refund or a replacement. The return/replacement product should have the original price tag and the packaging slip.